Questions and answers

BRIOToysCustomerService

Are you looking for Strollers, Car seats and Furniture?

These products have been removed from the BRIO assortment. Visit www.britaxemea.com  for further information. Furniture, like cribs, changing tables and high chairs, is not manufactured any more.

Purchase, claims and returns

Where can I purchase your toys?
BRIO has no direct sales to end consumers so please take a look at the list of stores that sell our products. Unfortunately BRIO does not manage a system to see what stores have a specific item, but please check in the store locator for a webshop delivering in your country.

I want to return a product, what do I do?
All returns and claims are handled by our retail partners. Please contact the store where the item was purchased and they’ll be happy to help you.

Do you offer free returns and exchanges?
We follow the return policies of each specific market where our products are sold. Please contact the store where the item was purchased, and they’ll be able to help you.

I want to give BRIO feedback on a product, what do I do?
If you are unable to go back to a store or a reseller, and you have feedback, complaints or comments, please fill in our customer form here.


Spare parts, manuals and instructions

Where do I find your manuals and instructions?
You will find manuals and instructions on the relevant product web page. For older products that are not on the page we do no longer carry instructions and manuals.

Is it true that your toys come with a lifetime-guarantee?
Our products do not come with a lifetime-guarantee, however our products are made to last for many future generations. Our products are covered by Consumer Purchases Act.

Where can I find more information about your products?
You’ll find more information about our products on this website, or by contacting a local store that sells BRIO products.

Where can I get hold of spare parts?
Toys have very strict safety standards to live up to. As a result, we do not offer any spare parts that could potentially jeopardize the safety of our products. However, potential claims will be handled by the retailer or distributor, so please start by contacting the store where the item was purchased.


What our toys are made of and where

Have the materials you use in your products changed over the years?
Our materials haven’t changed much since we started making toys. As a product category, toys have the toughest safety standards and regulations to live up to, making both our old and new products safe for your child to play with. The first EU-regulations came in 1988.

What type of wood are your toys made of?
Our wooden toys are mostly made of beech, which is an ideal material since it’s highly durable and difficult to break. Beech is also very common in Europe, it’s not endangered and replanting it has been mandatory since the early 1900s, which is important to us. All wooden BRIO toys are FSC Certified.

Where are your products produced?
Our products are produced in China and the Czech Republic. In the beginning of 2000, we started moving our production to China. We took our time to ensure the production methods could live up to the same standards as in Sweden. Some of the machines we use today originate from Sweden, and our Chinese employees work under the same safe conditions as they would in Sweden. We don’t own any factories ourselves, but cooperate with a few carefully selected suppliers.


The safety and quality of our toys

How do I know that your toys are safe for my child?
Nothing is more important to us than safety. We know that children sometimes play with toys in other ways than expected, and that’s why we test our products thoroughly. The toys we sell must comply with all safety standards, and sometimes we test them against impending standards too. We set very strict safety requirements, and in many cases our own testing is tougher than the legal requirements. 

As a product category, toys have the toughest safety standards and regulations to live up to, and that’s something we’re happy about. 
Want to know more about how we test our toys?

What kind of paint is used on your toys?
We use waterborne paint and solventborne polyurethane-colours. All colours are tested against applicable standards, EN71-3 + phthalates and azo dyes. They also meet Reach requirements regarding SVHC-substances.

How do I know that the paint used on your products is safe for my child?
The paint we use has been tested in production prior to use, and is also tested on the actual product according to current standards.  For toys, this primarily means EN71-3, Reach requirements and azo dyes. We also perform “saliva testing”, meaning we test the product in a way that simulates how a child would use the product in his/her mouth. The paint we use is safe for babies to suck and bite on.

Is there lead in your paint?
No, none of the paint we use contains lead.

Do your toys contain PVC?
No, neither our toys nor our packaging contain PVC.

Do your toys contain phthalates?
Our toys always comply with all applicable safety standards and do not contain any phthalates listed as harmful. All products undergo a significant amount of testing before being entering the market.

Are your wooden toys impregnated?
We do not use any impregnating agents on our toys.

 


Do you not find the answer to your question?

Then you are welcome to fill in our form here.